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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Matt Case

December 5, 2025

5  out of  5
rating by Matt Case
"We had a GREAT experience with Felicia!!!! She lessened our car insurance when we came over from another State Farm agency. We were thrilled to save money unexpectedly!!!!!"
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Hayley Gleason

December 5, 2025

5  out of  5
rating by Hayley Gleason
"Felicia is the only person I could ever trust with my insurance questions. She gets back to me in a timely manner and makes me feel understood. I truly couldn’t ask for a better agent than Felicia! She’s professional, personable, and diligent with her time. Thank you Felicia for being the best!"
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Eric Bogdans

December 5, 2025

5  out of  5
rating by Eric Bogdans
"Paul was fantastic to work with! He is very friendly while being very knowledgeable making the process simple and easy to understand. I would recommend Paul to anyone! 10/10"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Paul made your auto insurance experience in Muskegon, MI easy and stress-free. We appreciate your recommendation and look forward to assisting you again in the future!"
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Luke Brown

December 3, 2025

5  out of  5
rating by Luke Brown
"These guys get to know you and your lifestyle, they figure out what works best for you when it comes to your policy. They run an honest business, get you what you need and set aside what you don’t. They’ve made insurance easy for me."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that we could make insurance easy for you by tailoring policies to fit your lifestyle. Whether it's auto or renters insurance here in Muskegon, our goal is always to provide honest, personalized service that meets your needs without any unnecessary extras. We appreciate your trust and look forward to continuing to serve you!"
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Jo Peters

December 3, 2025

5  out of  5
rating by Jo Peters
"Jasmine was super kind & patient & walked me through the whole process of getting setup with my car insurance, supplying me with all the options I had that would save me money. I was expecting to be paying over 200/month and she got my plan down to 130! 10/10 recommend."
We responded:
"Thank you for sharing your great experience! We're so glad Jasmine could patiently guide you through the car insurance process and help find options that saved you money. Getting you the best coverage at the right price is what we strive for here in Muskegon, whether it's auto or home insurance. Your 10/10 recommendation means a lot to us—thanks again for choosing us!"
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Cameron Costa

December 3, 2025

5  out of  5
rating by Cameron Costa
"Paul is a straight shooter. Thank you!"
We responded:
"Thank you for your feedback! We're glad to hear that Paul’s straightforward approach made a positive impact. At our Muskegon office, we pride ourselves on honest, no-nonsense service whether you’re looking for auto or renters insurance. We appreciate your trust and look forward to assisting you again!"
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Anthony St. Aubin

December 3, 2025

5  out of  5
rating by Anthony St. Aubin
"I’ve been really impressed with Paul and the team. He’s friendly, fast, and actually makes dealing with insurance pretty easy. Every time I’ve had a question, he’s been on it right away and kept things simple. It’s nice knowing my home and cars are covered without the stress—highly recommend!"
We responded:
"Thank you for your wonderful review! We're delighted to hear that Paul and the team have made handling your auto and home insurance easy and stress-free. Providing friendly, fast, and clear service is our priority here in Muskegon. It’s great to know you feel confident knowing your home and cars are well protected. We truly appreciate your recommendation!"
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Shae Miller

December 2, 2025

5  out of  5
rating by Shae Miller
"We switched from Progressive, and working with Samuel has made me realize how terrible my other agent really was! So glad I switched and have Sam to chat things over with. Really fast responses, explains everything so it's super easy to understand, very professional and knowlageable, and I am saving so much. I got stuck with our old insurance agent from buying my first home, and being in my early 20's... not shopping around, just going with what was pushed at me. I wish I had switched sooner, maybe not even for the sake of it being state farm but for the customer service because Sam is 10/10 your guy!"
We responded:
"Thank you so much for your kind words and for choosing us for your auto and homeowners insurance needs in Muskegon, MI! We're thrilled to hear that switching from Progressive and working with Samuel has made such a positive difference for you. Providing fast, clear, and professional service is our top priority, and it’s great to know Sam has been able to make insurance easy to understand while saving you money. We appreciate your trust and look forward to continuing to support you with all your insurance needs. If you ever have questions or need assistance, Sam is always here to help!"
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Jeff Meyer

November 13, 2025

5  out of  5
rating by Jeff Meyer
"Sam was GREAT!!! Very helpful with my home and also auto insurance."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Sam was able to assist you with both your home and auto insurance needs. If you're in the Muskegon, MI area and ever need any further help, please don't hesitate to reach out. We're here to support you!"
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Teresa VanderMyde

November 6, 2025

5  out of  5
rating by Teresa VanderMyde
"Love the team here!! Best people!"
We responded:
"You are the best! Thank you"
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Marsh

October 31, 2025

5  out of  5
rating by Marsh
"Love this place. Great people and they get things done quickly. Ben is always a great guy to work with."
We responded:
"Thanks so much. We love to hear the feedback!"
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Helen Spooner Keeley

October 23, 2025

5  out of  5
rating by Helen Spooner Keeley
"Everyone very friendly. Very helpful and understanding 👏 👌"
We responded:
"Thank you for your kind words! We're glad to hear that our team here in Muskegon, MI was friendly, helpful, and understanding while assisting you with your auto insurance needs. We appreciate your trust and look forward to serving you again!"
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Kathy Prout

October 17, 2025

5  out of  5
rating by Kathy Prout
"Pauly is SOO helpful with making sure I was getting my home and auto covered for a reasonable price! My auto and car insurance both sky rocketed. So much it had me thinking of switching insurances. When I talked to Pauly about making the switch he walked me through every step. Afterwards I had no doubt I was making the switch over. Thank you Pauly!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Pauly was able to help you navigate your home and auto insurance needs here in Muskegon, MI, and find coverage at a reasonable price. Auto insurance rates can be overwhelming, but having someone guide you through the process makes all the difference. We appreciate your trust and look forward to continuing to serve you!"
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Jef Miller

October 15, 2025

5  out of  5
rating by Jef Miller
"At the end of the day, insurance is insurance. What makes the real difference is the relationship with an agent that really cares about your family and your future. I've always been a big fan of State Farm in general for this, but Ben has been SO great and valuable as an advisor and advocate for me. 10/10 recommend Ben and his team."
We responded:
"Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Ben and our team here in Muskegon, MI have been able to provide you with the caring, personalized service that truly makes a difference. Building strong relationships and being an advocate for your family’s future is what we strive for every day. Your recommendation means the world to us, and we look forward to continuing to support you with all your insurance needs—whether it’s life, vehicle, property, or any other coverage. Thanks again for choosing State Farm and trusting Ben as your advisor!"
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Coach Ray

October 14, 2025

5  out of  5
rating by Coach Ray
"Paul Ortega was clear and concise with helping us. There was no smoke or pushiness. He got us a great rate and took care of the rest. I cannot praise his efforts enough. Truly the best experience I’ve had with insurance. 10/10."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Paul Ortega provided clear and honest guidance with your auto insurance needs here in Muskegon, MI. Our goal is always to make the process straightforward and stress-free, and it’s great to know Paul delivered a 10/10 experience. We appreciate your trust and look forward to serving you again!"
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Jeff Kurtz

October 10, 2025

5  out of  5
rating by Jeff Kurtz
"Paul has been helping me this week and has been very knowledgeable."
We responded:
"Thank you for your feedback! We're happy to hear that Paul’s knowledge has been helpful to you. If you're in Muskegon and need any assistance with auto insurance or other coverage, feel free to reach out anytime!"
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BREANNA RAY

October 9, 2025

5  out of  5
rating by BREANNA RAY
"Paul was great! Very thorough and made sure we were all taken care of."
We responded:
"Thank you for your kind words! We're glad Paul could provide thorough service and ensure you were well taken care of. If you're in Muskegon and need any assistance with auto insurance or have questions, we're always here to help!"
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Derik Brady

September 25, 2025

5  out of  5
rating by Derik Brady
"Staff here are incredibly nice and helpful. Jasmine has been a blessing helping me over the past couple years. Shes very prompt and eager to help even in matters that aren't necessarily her job. Highly recommended."
We responded:
"Thanks so much for leaving us such a wonderful review"
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Chad Dehaan

September 25, 2025

5  out of  5
rating by Chad Dehaan
"Felicia was very kind and super sweet. Made sure that all my coverage was exactly what I wanted."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Felicia provided you with excellent service and helped customize your auto insurance coverage to fit your needs perfectly. We're proud to serve the Muskegon community and look forward to assisting you with any future insurance needs!"
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Dan Benjamin

September 19, 2025

5  out of  5
rating by Dan Benjamin
"Staff in this office are wonderful! Especially Jasmine, who helped me tremendously. I would highly suggest working with her if you get the chance!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jasmine and our team were able to assist you so well. We truly appreciate your recommendation and look forward to helping you again in the future!"
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Pam Collis

September 16, 2025

5  out of  5
rating by Pam Collis
"Perfect help in what I needed!! So very happy with my policies and the service I am getting for my auto insurance!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear we could provide the perfect help you needed here in Muskegon. If you ever have any questions about insurance or need assistance in the future, please don't hesitate to reach out. We're always here to help!"
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Cory Mitchell

September 16, 2025

5  out of  5
rating by Cory Mitchell
"I had an amazing experience working with Jasmine from State Farm. She was professional, patient, and incredibly knowledgeable. Jasmine took the time to answer all of my questions and made sure I understood every detail of my policy. She went above and beyond to find the best coverage for my needs while keeping everything within my budget. It’s rare to find someone who combines expertise with such genuine care, but Jasmine does exactly that. I truly feel like I’m in good hands with her—highly recommend!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jasmine provided you with exceptional service and helped you find the perfect auto insurance coverage here in Muskegon, MI. At our State Farm office, we’re committed to making sure every client feels confident and cared for. We appreciate your recommendation and look forward to continuing to support your insurance needs!"
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Kyle Thomas

September 15, 2025

5  out of  5
rating by Kyle Thomas
"Ben V's SF Insurance Agency is the best I've dealt with. They have taught me everything I've needed to know from the moment I first started taking care of my own insurance needs. I was new in taking care of my own insurance responsibilities, and they were so patient and kind in helping me learn what I needed to know and making me understand what I needed for coverage on my vehicle (and to put my other vehicle in storage instead of replacing it altogether). That was great info, and I expect nothing less from them. They are definitely here to look out for their clients. Great people!! 100%."
We responded:
"Thanks so much. We really appreciate it."
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Firefox

September 5, 2025

5  out of  5
rating by Firefox
"Honestly I could not have asked for a sweeter agent than Jasmine. I really appreciate that she took the time to really hear about my situation and she did everything in her power to help me find coverage through this difficult time in my life. I can't thank her enough for working the options to see what fit best for my situation. She really looked out for me, both financially and personally. Her conversation was warm and very welcoming, I would like nothing more than to express my gratitude for her time. You made my day! 😇"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jasmine was able to provide you with such thoughtful and personalized service here in Muskegon, MI. Finding the right auto insurance coverage during difficult times can be challenging, and we're glad Jasmine made the process easier and more comforting for you. Your gratitude means a lot to us, and we’re always here to help you with any of your insurance needs. Take care and thank you for choosing us!"
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Sarah DelCore LCSW-C

August 27, 2025

5  out of  5
rating by Sarah DelCore LCSW-C
"I worked with Samuel C , who made transferring my insurance from out of state to Michigan incredibly easy. I was good to go in under 30 minutes."
We responded:
"Thank you for sharing your positive experience! We're thrilled to hear that Samuel C. made transferring your auto insurance to Michigan so smooth and efficient. Serving customers in Muskegon, MI, we strive to make the process quick and hassle-free, and it’s great to know you were good to go in under 30 minutes. If you need any further assistance with your auto insurance, feel free to reach out anytime!"